💳 Refund & Cancellation Policy
Simple, transparent and parent-friendly billing support
PicoPlay Games
Last Updated: June 2026
1. Overview
At PicoPlay Games, we aim to provide a safe and enjoyable experience for children and peace of mind for parents.
This Refund & Cancellation Policy explains how subscriptions, billing, cancellations, and refund requests are handled.
By using our Services, you agree to the terms outlined in this policy.
2. Subscriptions
Some of our games and services may offer auto-renewing subscription plans.
Subscriptions may be purchased through:
- Google Play Store
- Apple App Store (In-App Purchases)
- Amazon Appstore
All payments are processed securely by the respective platform provider. PicoPlay Games does not directly store or process payment card details.
3. Cancellation of Subscription
You may cancel your subscription at any time through the platform where the subscription was purchased.
Google Play (Android)
- Open Google Play Store
- Go to Payments & Subscriptions
- Select Subscriptions
- Choose PicoPlay Games subscription
- Tap Cancel Subscription
Apple App Store (iOS)
- Open Settings on your device
- Tap your Apple ID
- Go to Subscriptions
- Select the subscription
- Tap Cancel Subscription
Once cancelled, your subscription will remain active until the end of the current billing period.
4. Refund Policy
All subscription payments are generally final and non-refundable.
However, refund requests may be considered in the following situations:
- Accidental or duplicate payment
- Technical issues resulting in incorrect charges
- Unauthorized transaction (subject to verification)
- Service not delivered due to technical failure from our side
Refund decisions are handled on a case-by-case basis and are subject to approval by the respective app store (Google, Apple, or Amazon) and/or PicoPlay Games support team.
5. How to Request a Refund
If you wish to request a refund, please contact us with the following details:
- Registered email address
- Proof of purchase / receipt
- Date of transaction
- Reason for refund request
Send your request to:
picoplaygames@gmail.com
Our team will review your request and respond as soon as possible. Refunds, if approved, will be processed through the original payment method.
6. Third-Party Billing
All payments are handled by third-party platforms such as Google Play, Apple App Store, and Amazon Appstore.
In many cases, refund processing is also managed directly by these platforms according to their own policies.
7. Access After Cancellation
If you cancel a subscription, you will continue to have access to premium features until the end of your current billing period.
After that, access to paid content will be removed automatically.
8. Contact Us
🎮 PicoPlay Games
📧 picoplaygames@gmail.com
🌐 picoplaygames.com
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date.